FAQ
LOCATION
We have a storefront!
OXDX Clothing
1821 N SCOTTSDALE ROAD
TEMPE AZ 85288
Our Grand Opening is scheduled for Saturday, May 17th | 1 pm - 5 pm
*Regular store hours will start May 18th
SHIPPING / RETURNS
If you have any questions or concerns about orders during this time, please email info@oxdxclothing.com and we will get back to you as soon as we can. Please include your order number in the subject line.
How long will it take for me to get my order?
Orders may take up to 7 days after payment processing to ship. It may take up to 7-10 business days to receive your order after you place it.
Reminder we are a staff of 2 during the week and do our best to fulfill orders in a timely manor.
Pre-orders, which are tees that have not yet been printed, may take up to 4-6 weeks to ship after payment.
How can I check on the progress of my order delivery?
All orders are shipped via USPS and have tracking included so that our customers can follow the status of their deliveries and ensure they arrive safely. This info will be emailed from our web store as soon as your order is ready for shipment.
Please note that once the package leaves our facility we are unable to intercept its delivery, please ensure that the address you provide at checkout is correct and up to date. We do not assume responsibility for packages delivered to the wrong address.
Can I return or exchange an item I ordered?
We do not offer returns at this time, if you have a very special case we will of course listen and try to accommodate.
We are happy to exchange an item in-store or by mail, but it must be exchanged within 30 days of initial purchase.
In the event that a return or exchange can be accepted, the customer assumes responsibility for all shipping costs.
We list sizing charts with most items, but if you have a question or are unsure about sizing before ordering, feel free to contact us.
There are NO refunds on COLLABORATION merchandise.
CARE INSTRUCTIONS
Printed Tees
The best way to care for your tees is to wash inside out, cold water, and hang to dry. Do not iron. Although our prints can withstand machine washing and drying, following the method above will ensure your prints will remain looking new for much longer.
Cut and Sew
The best way to care for your custom made or patched items is by hand washing or dry cleaning. Wash inside out, gentle, cold water, and hang dry. Do not iron. As many of our patched items recycle deadstock tees, and sometimes combine several types of fabric, machine drying can cause unwanted shrinkage and puckering.